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Airlines return to their rude ways; Passengers no matter
Friday April 28, 2006 | 17:08:29 529 words, 1736 views
Air travel has long been the equivalent of getting stuffed into a sardine can at 30,000 feet. And now, it’s worse. Anyone who flies regularly knows of what this refers. For a while there after 9-11, the major airlines actually started treating their customers with a modicum of respect. They worried about losing loyal customers to fear. They weren’t so condescending at check in. They threw in an extra bag of peanuts here and there. Flight attendants even occasionally smiled. No one was making the regular flyer feel like royalty by any means. But you’d at least moved above pond scum. Not anymore. In the last year so, the difference has been noticeable. And it seems to become more so every month. The Bush administration has done a good job in restoring Americans confidence in air travel safety. Gas prices are so high car travel isn’t such a cheap alternative anymore (not such a good job). People are returning to the skies at almost pre 9-11 levels. Life’s good for the airlines. So they make it worse for you. Fares went from creeping up to $50 increases on a lot of routes across the board. Led by supposed low-fare airlines like Southwest. (Apparently, they need some extra money to pay for those hilarious commercials.) The higher fare can at least be blamed on the oil business (hey it always works for gas station owners). It’s the rebirth of the rudeness quotient that really rankles. The airlines aren’t just charging extra for every little thing they can think of. Sandwiches, aisle seats, multi-colored luggage. Next, you pay double if you only want to be 40 minutes late! Forget nickel and diming, this is more like Alexander Hamiltoning you. It goes beyond that though. It’s an attitude of disservice. Have you asked a flight attendant for a pillow lately? Inquired about the availably of a seat change at a “customer service” desk? Vijay Singh gives Phil Mickelson more loving stares. A seasoned traveler told me the story of getting bumped off a flight from Las Vegas because he showed up 58 minutes prior to departure. The check-in clerk told him there was no way he could physically make it to the gate in just 58 minutes. This is a healthy 40-year-old guy who wasn’t been held down by two gargoyles while getting licked by a waitress in a school girl uniform. What exactly was going to keep him from the gate again? I personally witnessed two businessmen types get threatened with arrest when they slightly raised their voice at the check-in counter after what sounded like their third canceled flight of the day. The woman behind the counter started wailing about “verbal abuse” and a cop sprinted up, TJ Hooker style. Arrest threats are thrown around at airports these days like chocolate is at Willy Wonka’s factory. A grandmother walks by with her bag and two airport cops put their hands on their holsters. Yes, we have to use your airlines to get to great golf destinations like Scottsdale and Ireland. We’re captive. But that doesn’t mean, airline employees on power trips should run amok again. Comments:
Comment from: Ken [Visitor]
I read about some poor kid who packed a jar of pond water for a science project. The screeners asked him if it was toxic. When he replied "no", they made him drink it and he got sick.
Things have gotten out of hand. http://home.earthlink.net/~rdmadden/webdocs/When_a_Gun_Is_Not_a_Gun.html
Comment from: Alex [Visitor] · http://Alex
Chris, Maybe I'm just lucky. I don't fly as often as I once did or as much as you obviously do now, but I did fly on 36 different legs of trips since Jan 1, 2005, and I've never had an experience anything like what you have described. And I've been on Northwest, Southwest, Delta, Air France, Czech Air, USA3000, and Continental. Maybe I've become inured to rude treatment.
Comment from: Vernon W [Visitor]
Looks like this blog needs a little help so I thought I'd mention Michelle Wie. What is a Baldwin Blog without mentioning Wie? Boooring!! Now that Dakota Dowd has failed to make the cut for the LPGA Ginn Clubs and Resorts tournament, are you going to come out with a blog about how 12 year old Dowd is not and will never be a better golfer than Paula Creamer? Or is she the right color whereas Wie is not? For her age and first exposure to the LPGA, I think Dowd performed remarkably well, in spite of the 82 on friday.
Comment from: sam [Visitor] · http://www.yahoo.com
The rude behaviour of airlines staff can be curtailed by forming strongly enforced and properly conceptualised disciplinary codes ,and, by streamlining the entire aviation industry within well-consolidated laws and national framework.
Comment from: Alex [Visitor] · http://Alex
sam, Where I'm from "strongly enforced and properly conceptualised disciplinary codes" can be stated more simply. Rude personnel should be axed, sacked, FIRED.
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