Lou Dobbs needs to get on Mexican hospitality kick before blocking borders
Border security, or border sanctuary, dominates the headlines. George W. and The Terminator get in fights over it. CNN’s Lou Dobbs has made a career talking only about it. The furor always seems to center on Mexico. Some people want to build a fence. A few retired guys with nothing else to do in Arizona (obviously not golfers) take it upon themselves to play John Wayne.
Whatever we do let’s wait … long enough to import the great attitudes of Mexico’s hospitality workers.
No U.S. service business could use this cheer lift more than the golf industry. Spend time playing golf in Los Cabos - Mexico’s seaside wonder corridor - and it’s like you’ve dropped into an unknown fourth dimension of service. All the golf pros and clubhouse workers actually smile at you. They truly seem happy to be there and not just bitter they’re not out on the PGA Tour chasing Tiger Woods themselves. And (gasp!) … they go out of their way to help any golfer.
It’s shocking and hard to digest. Your first few days playing golf in Mexico, you’re liable to keep waiting for the other spike to drop. Surely, this is some kind of scam. It’s golf. Customers don’t come first. That’s crazy talk.
Only the more time you spend around guys like Fernando Ortiz, the pro at the Cabo del Sol Ocean Course, the more you become convinced it’s real.
“Golf is supposed to be a joy of life,” Ortiz said, throwing his arms up in air.
This service phenomenon is not just limited to the golf courses either. The hotel staffs are noticeably nicer, noticeably more determined to please.
An American who’s worked in major hotels explained it this way: “In the U.S., people give good service because they think they can get something out of it: A tip, a good rating. In Mexico, there’s a real pride in just delivering that service.”
Do whatever you want with the borders. Just make sure some of these hospitality lessons manage to leak into this country first.
For a counterpoint to this, check out Brandon Tucker’s entertaining, but admittedly ill-informed blog. Tuck comes right out and says he’s only been to Cozmuel in all of Mexico. But he still feels free to generalize.
That’s like saying you’ve only been to Mexico City, but you’re certain that kidnappings are part of everyday life all over Mexico. Or saying you’ve only been to Nebraska, but you’re sure everyone in the U.S. wears huge belt buckles with their names on the back (joke stolen from a true Nebraskan on staff).
These sheltered kids today. Go see the world, Tucker. Until you’re blocked at the border.
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All this xenophobic talk of keeping the mexicans out of the US, not offering forms in Spanish, etc. are worrying indications of America's insularity.
I was talking with a German friend who put it this way: "In my country people are debating a 36 hour work week versus a 40 hour work week, and in your country some people want to build a wall to keep out the mexicans. Until they've been to Shanghai, they have *no* *idea* of what's headed in their direction".
He was right.
"... a German friend who put it this way: 'In my country people are debating a 36 hour work week versus a 40 hour work week, and in your country some people want to build a wall to keep out the mexicans. Until they've been to Shanghai, they have *no* *idea* of what's headed in their direction'."
Uh, Greg? WHAT THE HELL WAS YOUR GERMAN PAL'S POINT!? For the life of me, I can't make out what it is he was trying to indicate. Seriously. What did he mean?
His point was that the risk to American competitiveness posed by our insularity is basically unrecognized by many Americans, as the corresponding risk is unrecognized by most Germans. So, for example, we argue about 'english-only' education while the rest of the world is committed to bilingualism. Or the Germans shorten their work week while developing nations work 12 hour shifts, 6 days a week. The most obvious global movement is toward China (followed by India). It's virtually impossible to grasp the magnitude of the Chinese juggernaut without visiting Shanghai (which has been estimated to have one fifth of the world's construction cranes).
Of course, none of this is golf related. Hit 'em straight!
Any border would be to keep out ILLEGAL imigrants. Our country cannot support every person in the world that wants to live here illegally. Immigrants need to help support the educational and medical services that they need and use. They can only do that by being legal and paying taxes like the rest of us.
Learning English has nothing to do with bilingualism. Its about assimilating and being an American. Try going to ANY non-English speaking foreign country to live and speaking only English. That's just foolishness.
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