PGA Tour's Shot Tracker is Great but Has Minor Problems

If you pay close enough attention to shot tracker, especially in the second-tier events, you get some hysterical shot descriptions, such as "second shot from the unknown." I'm holding out for "from beyond the grave."

My favorite synonym for "unknown" comes from a buddy of mine: Bangladesh.

Shot Tracker strikes again. At 9:28am it is telling me that Retief Goosen made an eagle on the third hole, while Live Leaderboard is showing a birdie. If Shot Tracker is not reliable, what good is it? I don't know how they get their information but the procedure has holes in it.

Yup, just like you the first thing that I would say for sure is that it is a brilliant technology, no doubt about that. There have been so many times that I have been stuck in office and used this as the next best resort because it is definitely much better than the live leaderboard. It’s even a tad better than their play by play feature that they have embedded in their live scoring page.

But having said that, you have expressed great deal of optimism in the errors being cleaned up sometime real soon. I have been following shot tracker for a while now and it has happened on several occasions that they have shots shown out of order and sometimes a very bizarre things happen. Instead of showing the drive from the tee to the fairway and then the iron in to the green, the shot tracker, quite often, shows the shot straight from the tee to the green as the first shot and then rectifies it a little later. While shot tracker is an amazing experience for a fan, it sure would be helpful if they ironed out these flaws.

I went on that website and sent a message tot the Tour about this problem. I urge anyone else who uses Shot Tracker to do the same. There is a feedback button in the upper right hand corner of their main page.

It is a fantastic addition as the time difference means that this is sometimes the only way I can "watch" some of my favourite players. I don't wish to appear ungrateful, but none of the glitches you have mentioned have been fixed as yet - I'll definitely use the feedback button which I hadn't noticed - thanks Shanks.

PS - Did Henrik think he was just there to have FUN?! Doesn't he realise who he is playing for? Oh well, over to the LPGA.

I wouldn't expect too quick of a response.

As far as Henrik goes, let's just blame that performance on jet lag. SIX double bogeys in 2 days. Looks like my scorecard.

In five days time, I received this rather lengthy response via email:

Thank you for using PGATOUR.COM. We are sorry to hear that you are currently experiencing problems with Shot Tracker. We have a few recommendations that should help you run Shot Tracker more effectively.

Here are some options we suggest to help resolve your issue. They are listed in order of the most common solutions for PGATOUR.COM users.

1) Please ensure that you are using an updated web browser (Internet Explorer 8/ Firefox 3.0) and that you have Adobe Flash Player 9 (note: our Shot Tracker animation is done in Flash format, so in addition to having the latest browser, you also need an updated Flash player installed – currently version 9).

2) Check your browser’s internet security setting – If it is set to “High” then it might be preventing you from accessing the data that gets transmitted and displayed in Shot Tracker.

3) Next we recommend that you have enabled JavaScript on your internet settings. Here are the directions for enabling JavaScript:

In any Internet Brower click “Tools > Internet Options" across the top (which pops-open a little box), and then the "Advanced" tab
-- should be a list of items with a checkbox listed next to each item
-- ensure that "enable javascript" has a check in the box

4) Clear your temporary internet files (or cache) as this could slow down your computer and prevent you from accessing the data that gets displayed in Shot Tracker. There is a lot of data being captured and displayed by Shot Tracker, so clearing your temporary internet files will ensure optimal performance.

I have included directions for clearing your cache below. If you are still having difficulties after performing these steps, please email PGATOUR.com a detailed description of the problems you are still having and we will help you out as soon as possible.

Here's how to do it in Internet Explorer:

Step 1: Open up Internet Explorer

Step 2: Across the top of the screen, you'll see options like "File Edit View Favorites Tools Help".
click on "Tools"
you'll see a submenu open
scroll down to "Internet Options" and click on that link
Step 3: A new mini-window will open which will display numerous options.
Scroll down to the middle section where it says "Temporary Internet Files"
Click on the button that says "Delete Files"
another mini-window will open
there will be a checkbox with an option to "Delete all offline content" -- put your cursor in there and click that option
click the "OK" button
You will see an hour glass appear while these files are being deleted. This will remain until the process is completed. If you have not done this in quite some time, the process may take a few minutes. Just let it do its work until the hour glass goes away.

Once the hour glass goes away and you see your cursor again:
Click "OK" at the bottom of this window.
This window will now close and you have successfully deleted the files from your browser's memory.

Step 4: Close your browser, re-open it and go to PGATOUR.COM to launch Shot Tracker.


Here's how to do it in Firefox:
Step 1: Open up Firefox

Step 2: Across the top of the screen, you'll see options like "File Edit View History Bookmarks Tools Help".
click on "Tools"
you'll see a submenu open
scroll down to "Options" and click on that link
Step 3: A new mini-window will open which will display numerous options.
click on the "Advanced" icon at the far right
in the tabs that display below, click on "Network"
you'll see a section for "Cache"
click on the "Clear Now" button

You will see an hour glass appear while these files are being deleted. This will remain until the process is completed. If you have not done this in quite some time, the process may take a few minutes. Just let it do its work until the hour glass goes away.

Once the hour glass goes away and you see your cursor again,
Click "OK" at the bottom of this window.
This window will now close and you have successfully deleted the files from your browser's memory.

Step 4: Close your browser, re-open it and go to PGATOUR.COM to launch Shot Tracker.

I need a drink - a strong one!

But thanks for the update. Might be worth some effort on my part as it IS the US Open.

Teşekkür ederim. Sitenizin görüntüsünü düzeltseniz daha güzel olur. Menüler kayık görünüyor.

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A great program - especially as TV is useless for following other than the top 4 or 5. But, why can't we save the data? Would be very useful for generating all kinds of stats and for comparing favorite players to the field, etc.